https://greylaura.com/https/wwwyoutubecom/channel/ucu2wybtiiezpc5p9kkdtjq daily 0.75 2017-12-19 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1513703700461-8AC1TEC6SG7H9OF5CAT5/image-asset.jpeg Sound Design - SI622 DUO Security Final Video SI 622 Project Client: Duo Security https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1513703700461-8AC1TEC6SG7H9OF5CAT5/image-asset.jpeg Sound Design - SI622 DUO Security Final Video SI 622 Project Client: Duo Security https://static1.squarespace.com/static/5919d894ebbd1a257519adb8/5919db19ff7c50802f0bb7cc/5a394914edce677ad661f35b/1513703650368/ Sound Design https://greylaura.com/blog daily 0.75 2018-01-09 https://greylaura.com/blog/2018/1/8/solving-the-right-problem monthly 0.5 2018-01-08 https://greylaura.com/blog/tag/UX monthly 0.5 https://greylaura.com/blog/tag/FAQ monthly 0.5 https://greylaura.com/blog/tag/From+the+User%27s+point+of+view monthly 0.5 https://greylaura.com/rapidprototyping daily 0.75 2019-08-31 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514397064789-P0Y38S5BAPEYGW9TVVBS/images.png Wire Frames & Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514652075510-PT9ZLU18K4V1QI9H97BL/image-asset.jpeg Wire Frames & Information Architecture - Growing together Paper prototype This is a wireframe prototype I made for a gardening phone app https://static1.squarespace.com/static/5919d894ebbd1a257519adb8/5a3c327a71c10b9c1ad1ce8f/5a3c32860d92975090b6cba9/1513894534336/ Wire Frames & Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514650675368-ZNWWPPJJVRVQD0DM76UG/image-asset.jpeg Wire Frames & Information Architecture - Growing Together Prototype https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1523911639461-RE0N3YBS1CR3AQGAWEFU/Mobile2.JPG Wire Frames & Information Architecture - Student Housing Smartphone App: Responsive Design Project For this graphic design project, I created a logo and designed graphics for a smartphone app. This was part of a series of projects which focused on design principles for responsive web design. This design represents usability for the smallest spaces that people use on a regular basis. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1523911645804-NQE880DVVXODFIMGD3TQ/Mobile1.JPG Wire Frames & Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1523911651821-A6WNZ8YKWX1X665KH6OE/Mobile4.JPG Wire Frames & Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1523911655741-DEGRXI4HE8DYAJCNM1YY/Mobile3.JPG Wire Frames & Information Architecture https://greylaura.com/project daily 0.75 2019-08-31 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514388715090-LIRG2Q74AHN3OM8SIWR8/Languages_in_the_Library.jpg Projects https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1558291184894-KNIN18VH19PT38KI923C/Logo_realLINGUA_web01.png Projects - realLINGUA is a language-learning start-up in South Central Michigan I did my UX internship with realLINGUA, an exciting language-learning startup based in Ypsilanti, Michigan. Language learning is a real passion of mine, so this was my dream internship. While working with realLINGUA, I developed Personas, User Journeys, User Stories and contributed to the front-end code. I am proud to continue my relationship with realLINGUA through testing and UX consulting. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1558291263553-FTK23G1CI5DTYFWK7JA6/duoLogo-web.png Projects - User Testing Project with Duo Security While studying research methods at the University of Michigan School of Information, I was very fortunate to be assigned to work on a project with Duo Security. Our student team conducted stakeholder, expert and user interviews, and conducted long and short-form user testing. Our methods also included personas, surveys, eye-tracking software and comprehensive data analysis. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1523912290173-IQ1TJG58FX5Z7LJN6XD4/Group+10+Poster+-+VR+Mockup+PRINT+%281%29.jpg Projects - Group project VR project for Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514388850830-QEKUU169W1NEI1MGKGKZ/Languages_in_the_Library.jpg Projects https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514397977402-EXHANN2BY2KYATK8WADE/AlluvialAugust1.png Projects - Languages in the Library series https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514647623537-WAH95OY3EQMEN3AT6IIV/wheel.png Projects https://greylaura.com/usertesting daily 0.75 2021-09-19 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1567435677474-H22RAA77CGAH3V5YTYZA/realLINGUA-customer-journey-map.jpg Personas & User Maps - Journey Maps I used Visme to digitize my sketched user journey map and show pain point areas and design suggestions. This map was generated after stakeholder interviews and generating personas and pain points. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1567435677474-H22RAA77CGAH3V5YTYZA/realLINGUA-customer-journey-map.jpg Personas & User Maps - Journey Maps I used Visme to digitize my sketched user journey map and show pain point areas and design suggestions. This map was generated after stakeholder interviews and generating personas and pain points. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514845748412-9VNX4U1LFN117GY8S3L3/duo.jpg Personas & User Maps - Personas Part of thinking about the user story involves thinking about the user as a distinct person. What do they care about? What skills do they have? What are they trying to achieve, and what are they trying to avoid? Coming up with different personas as stand-ins for real users can be very useful. I create user personas early in the UX process, usually right after stakeholder interviews. They can and do evolve as we discover more about real users during user testing, and they are helpful in making predictions and forming questions for later stages. As we find new information I update the profiles and document changes. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1558290728348-NUD6B543RVN882ANDJOY/phone.jpg Personas & User Maps - Data Collection, Personas, User Stories, Pain Points https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514396233759-ISYBPBWIHUG4NNHEF78D/duo+image.jpg Personas & User Maps - DUO Security https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514845755537-Q7LJBBLZDROJXMUY7M1C/duo3.jpg Personas & User Maps https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514845760081-NF07LG9CK9DBGT32P5WG/duo2.jpg Personas & User Maps https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514396233759-ISYBPBWIHUG4NNHEF78D/duo+image.jpg Personas & User Maps - Copy of DUO Security https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514396224991-3EOCQWMWPZY23N6ATVVV/duo+image.jpg Personas & User Maps https://greylaura.com/interviewstestingsurveys daily 0.75 2019-09-02 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514732511327-MHL2ZGYX3I92GTDHLA4S/image-asset.jpeg Interviews, Testing & Surveys https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1567450602462-513DQV2IAT7KQEN4L0DK/Untitled-Project.jpg Interviews, Testing & Surveys - UX in Context The UX advocate as part of a team works to promote User Centered Design throughout the design process. Part of being a good team member involves understanding the needs and constraints of the other members of the team. https://greylaura.com/moodboard daily 0.75 2017-12-27 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514393284285-36H2GUTBMBRLQDO3L79M/UXUnicorn.png Inspiration https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514393284285-36H2GUTBMBRLQDO3L79M/UXUnicorn.png Inspiration https://greylaura.com/graphicdesignanddatavis daily 0.75 2019-09-04 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514398605312-WJ9N5UKLAMMHUBUFDSKB/Umberto+Eco.jpg Graphic Design & Data Visualization https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1519250534641-S3AZKGW7QXN8SB1AZS6B/RevisedHW_01_bannersagain.jpg Graphic Design & Data Visualization https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1519250571451-68NJ7C099TLM7FFB35UD/RevisedHW_01_bannersb.jpg Graphic Design & Data Visualization - Graphic design project: Web Banners in hovered and non-hovered states https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1520444602106-K1TMTIX8IVD5Q511TL9M/RevisedHW_02_Collage.jpg Graphic Design & Data Visualization - Collage using Adobe Photoshop https://greylaura.com/uxanduiphilosophy daily 0.75 2019-08-31 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1514398568112-A95PD6P3MDC55EBK7JWF/UXUnicorn.png UX and UI Philosophy: Empathy and Adaptability https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1515876186605-5O34RC2Q3TP2UUPH1347/UXUnicorn.png UX and UI Philosophy: Empathy and Adaptability - Finding a Path Forward: Empathy and Adaptation As a User Experience Analyst, I want to be able to find the path forward. This means finding out who the user is, what they want, and, when needed, what’s not working for them the context of an interface or system. I love working with multidisciplinary teams and coming up with solutions to give each user story a happy ending. The University of Michigan School of Information is one of the best institutions for UX in the country. As one of their graduate students, I have experience and training in all aspects of User Experience, including User Research and Needs Assessment, User Interface Design, Agile management and Rapid Prototyping, Graphic Design, Web Design, Content Strategy, Information Architecture, Marketing Analytics, Programming and Web Design. What sets me apart? My core strengths as a UX researcher and designer are empathy and adaptation. Due to my prior work experience, I knew that I would be drawn to UX research and that I would be able to rely on years of customer service and a natural ability to connect with people from all walks of life. I had no idea how much fun the agile and lean processes of design would be. I’ve always had more ideas than time to execute all of them, and learning the processes which allow the designer to brainstorm, create and edit in rapid bursts has been exciting and rewarding. Throughout my prior career as a bookstore manager, I've often been the bridge between a non-tech-savvy baby boomer boss and their sometimes low-empathy IT departments. For over two decades of professional experience, I translated non-tech into tech and back again, and provided empathy along the way. I'm also a bridge to Millennials. I've hired and trained them, and I like them. In fact, I've come to have immense respect for these digital natives. Most of them are bright, curious individuals who attack new technology with no hesitation, and I've worked to adapt this attitude as my own. https://greylaura.com/new-blog daily 0.75 2021-06-03 https://greylaura.com/new-blog/2021/6/3/digging-into-automotive-ux monthly 0.5 2021-07-11 https://greylaura.com/new-blog/2020/2/22/happy-world-information-architecture-day monthly 0.5 2020-02-22 https://greylaura.com/new-blog/2020/2/8/ux-book-review-100-things-every-designer-needs-to-know-about-people-by-susan-m-weinschenk-phd monthly 0.5 2020-02-08 https://greylaura.com/new-blog/2020/2/5/the-workaround monthly 0.5 2020-02-15 https://greylaura.com/new-blog/2020/2/4/the-path-forward monthly 0.5 2020-02-08 https://greylaura.com/work daily 1.0 2023-09-25 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632337272081-KJVAVBI6D8N6XJ5N7XQ9/Orange+Beige+and+Green+Camping+Back+to+School+Student+Intro+Video+%283%29.jpg Work https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632421992364-3N9C9C3FQOOBMXUQT77X/scroll-page-down-icon-vector-260nw-1590076339__1_-removebg-preview+%282%29.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632404292576-DL5VFBLI3XSQWQ1327HQ/%5BDownloader.la%5D-614c51e1cbe5b.jpg Work - Personas & User Maps I used Visme to digitize my sketched user journey map and show pain point areas and design suggestions. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632405237448-GUTMCEVVP4OQOQQ243JU/%5BDownloader.la%5D-614c535b11312.jpg Work - Interviews Testing & Surveys The UX advocate as part of a team works to promote User Centered Design throughout the design process. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632406983098-FXJGZWTKK0J4P82IRF64/%5BDownloader.la%5D-614c54bbceefe+%281%29.jpg Work - Projects & Collaborations I did my UX internship with realLINGUA, an exciting language-learning startup based in Ypsilanti, Michigan. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632415040392-CG138CHL22W55P0AFD0C/Umberto%2BEco.jpg Work - Graphic Design & Data Visualization in hovered and non-hovered states https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632415643918-67L6NA1ATY8XOLNN4L62/images+%281%29.jpg Work - Wire Frames & Information Architecture This is a wireframe prototype I made for a gardening phone app https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632740323749-KR62PRK8XPQI5WQ9XOIT/album+41.jpg Work - Sight & Sound Design https://greylaura.com/about-1 daily 0.75 2023-09-25 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632460177762-SXJ0NLD0PTM12JAFFFTW/lgg%2Bprofile%2Bpic%2B0726b.jpg About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://greylaura.com/wire-frames-information-architecture daily 0.75 2021-09-25 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632548396296-G92LY7HX8RHODJSUJ6V0/%5BDownloader.la%5D-614eb5285faa1+%281%29.jpg Wire Frames & Information Architecture https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632549309812-HVRU5IF6UY8NGTV8XXEJ/Mobile2.jpg Wire Frames & Information Architecture - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632549368832-Q5Z15903RIWGG0PXH3IU/Mobile1.jpg Wire Frames & Information Architecture - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632549435653-UJZSHJU01SJS7G8YKG39/Mobile3.jpg Wire Frames & Information Architecture - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632549617965-A063LZ5RCJOQKUSIHSBV/Mobile4.jpg Wire Frames & Information Architecture - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://greylaura.com/about-us-mojave daily 0.75 2025-05-08 https://greylaura.com/our-impact-mojave daily 0.75 2025-05-08 https://greylaura.com/contact daily 0.75 2017-05-19 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1495226682265-V1JRYWRFNQ165GAQR3UV/image-asset.jpeg Contact https://greylaura.com/about daily 0.75 2021-07-27 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1627344252102-8KFCPZBSLR3L1GOWICV3/lgg+profile+pic+0726b.jpg About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://greylaura.com/personas-user-maps daily 0.75 2021-09-24 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632496184260-RVKC6CVEL4IEPIGO7JCC/%5BDownloader.jpg Personas & User Maps https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632476835925-UZS6QKTB5Q98G561BS1O/realLINGUA-customer-journey-map.jpg Personas & User Maps - Journey Maps I used Visme to digitize my sketched user journey map and show pain point areas and design suggestions. This map was generated after stakeholder interviews and generating personas and pain points. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632477142103-3NPSNPBHSQQM3VRBUCP9/duo.jpg Personas & User Maps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632478987492-9XI1N1Q3OJNKTTAWTOHC/duo3.jpg Personas & User Maps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632479025411-PF6WQSQ0W1VWEKB2FOF3/duo2.jpg Personas & User Maps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://greylaura.com/interviews-testing-surveys daily 0.75 2021-10-19 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632499403025-XJBMV65CUCFSE24HJWZA/%5BDownloadeor.jpg Interviews Testing & Surveys https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632500198257-Y5APEKTKUN3ZHM8B5MMD/Untitled-Project.jpg Interviews Testing & Surveys - UX In Context- the Understanding Part The single most important function of UX research is to establish and maintain understanding. What is the goal? Are we asking the right questions in service of the goal? Do we understand our intended audience? Are we missing part of our audience? Are we missing anything? I practice human-centered, mixed method user experience research. This involves first understanding the goal and constraints of the project, and then turning that focus to understanding the needs of those who are intended to use or benefit from the project. Qualitative and quantitative investigations involving in-depth user interviews, surveys and data analysis are key to this level of understanding. https://greylaura.com/projects-collaborations daily 0.75 2023-09-25 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632570858892-QRN8HSLAR4YMAF2SDLLQ/%5BDownloader.la%5D-614c54bbceefe.jpg Projects & Collaborations https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1b6d97cc-5a55-4fee-87e8-8daf36a2ebb9/0.jpg Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632504823562-48UEGCWI5CSLIEMO8LW3/duoLogo-web.png Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632504966331-9XOULHX7TFP1ZG7VTDP3/Group%2B10%2BPoster%2B-%2BVR%2BMockup%2BPRINT%2B%281%29.jpg Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1634662405286-XR4P6DIP4CC3EBWZUF8H/Languages+in+the+Library.png Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632505108726-UEMNCXS8AP2GY4Z2KD8Z/wheel.png Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632505276482-5LLZE5HPZ8EU6SBFCJLO/AlluvialAugust1.png Projects & Collaborations - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://greylaura.com/graphic-design-data-visualization daily 0.75 2021-11-02 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632546683255-HW39H53TD6NFUUVSZSZ3/Umberto%2BEco+%281%29.jpg Graphic Design & Data Visualization https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632546924469-SQSWQVQ1V9A34I443SKR/RevisedHW_01_bannersagain.jpg Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632547037272-22K0SSNM96LYAXRI5NC3/RevisedHW_01_bannersb.jpg Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/c5258d21-2c03-48b4-8296-e26bad4b50b5/AlluvialAugust1.png Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/a1f16468-c841-43ea-ab90-91bbec94b64e/Languages%2Bin%2Bthe%2BLibrary.png Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1800af13-02e7-4402-94fd-d299124f7db9/languagesinthelibrary+circle+vis.png Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632547152760-RJCUSYDV0Y4RVJIKYB3Q/RevisedHW_02_Collage.jpg Graphic Design & Data Visualization - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1633895689050-2AK5WNZH0M11FY5K6SFK/export_canvas_corvideo-mood-board-210922_1007.png Graphic Design & Data Visualization - Make it stand out Mood Board for Corvideo https://greylaura.com/sound-design daily 0.75 2021-12-26 https://images.squarespace-cdn.com/content/v1/5919d894ebbd1a257519adb8/1632742087460-D44VMCJREDY1KAQZ2D9F/album+42.jpg Sound Design